Healthcare Accreditation Certification Program Newsletter
March 2020
Title: Grievances & Complaints – What You Need to Know
Date: Thursday, March 26, 2020
Time: 2PM ET, 1PM CT, 2N MT, 11AM PT
Length: 1-1.5 hours
Webinar Description:
What’s the difference between a complaint and a grievance? Does your hospital have an effective and compliant grievance process? Join us for this informative webinar on CMS requirements addressing grievances. We’ll address:
  • In-depth review of the standards
  • Key compliance challenges
  • Top areas of vulnerability during a survey
  • And more...
Can’t Make the Webinar?
You can order a CD and see the Webinar at your leisure. Visit us at
Future Webinar Date: April 16, 2020 - The Patient’s Right to a Safe Environment